At Brisbane Gift Co., we are committed to ensuring the quality and functionality of our products. Please review our warranty policy for kickboards below:

Warranty Period

• All kickboards are covered by a one-year warranty from the date of purchase. This warranty applies to manufacturing defects and issues arising from normal use.

1. Replacement Policy for Products Purchased Within 14 Days

• Eligibility: If your kickboard is found to have a problem within 14 days of purchase, it is eligible for a full replacement.
• Return Process:
  • You can send the product back to our warehouse.
  • Alternatively, contact our support team to confirm if there is a nearby store where you can directly return the product.

2. Repair Policy for Products Purchased After 14 Days

• Eligibility: For kickboards with issues identified after 14 days of purchase, the product can be inspected and repaired under warranty.
• Return Process:
  • Return the product to our warehouse or a local store for inspection.
  • Our team will examine the kickboard to identify the cause of the problem.
  • Once repaired, the product will be shipped back to the customer at no additional cost.

General Notes

• Proof of purchase (e.g., receipt or invoice) must be provided for all warranty claims.
• Products must be returned in clean condition for inspection or replacement.
• Warranty does not cover damages caused by misuse, neglect, or modifications to the product.